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’Mystery shoppers’ to monitor access to docs
Alarmed by a shortage of primary care doctors, Obama administration officials are recruiting a team of "mystery...
Online Tool Takes the 'Wait' Out of Waiting Rooms
A physician has developed an online service that uses color-coded updates to signal current wait times at a physician...
Doctor discounts for the asking
Looking to save money on healthcare? Consider asking your doctor for a discount. That's what Shelly Gordon of Palo Alto...
Four Ways Practices Can Conduct Effective, Cost-efficient Outreach
Giving speeches to local groups is just one of the ways physician practices can reach out to potential patients without...
Boston Leads Nation in Physician Wait Times
Boston, the home of leading medical schools and hospitals, a high physician population, and universal healthcare...
Patient-centered ’medical home’ models lag in key areas
Many large U.S.-based physician groups lack the essential elements needed to create patient-centered "medical homes...
Ontario doctor uses lotteries to pare down patient list
A family physician in Northern Ontario has used a lottery to determine which patients would be ejected from his...
As doctors cater to looks, skin patients wait
Like airlines that offer first-class and coach sections, dermatology is becoming a two-tier business in which...
Prevent service mistakes with root cause analysis
The most common office problems—many of them billing issues that can frustrate patients—can be traced back...
Who are your patients?
Staff training and customer service initiatives can go a long way toward creating an exceptional patient experience...

Newsletter: The Doctor's Office
Every issue of The Doctor's Office offers practice management and marketing ideas that can save you money-plus...
Newsletter: Medical Environment Update
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
Book: Strategies for Superior Cardiovascular Service Line Performance
Strategies for Superior Cardiovascular Service Line Performance delivers sound strategy and business guidance for...
Book: Oncology: Strategies for Superior Service Line Performance
The evolution of the oncology payment model and pressure to provide more patient-centered care are leading many...
Newsletter: Medical Environment Update - Electronic and Print, 1 year
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
Newsletter: Medical Environment Update - Electronic, 1 year
A subscription to Medical Environment Update pays for itself by saving you time sorting through complex regulations and...
Newsletter: The Doctor's Office
Every issue of The Doctor's Office offers practice management and marketing ideas that can save you money-plus...