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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
’Mystery shoppers’ to monitor access to docs
Alarmed by a shortage of primary care doctors, Obama administration officials are recruiting a team of "mystery...
McKinsey stands by contested health insurance survey
Under fire from Democrats in Congress, consulting firm McKinsey & Co. today released its methodology for a...
Should doctors be Facebook 'friends' with patients?
Should doctors be Facebook "friends" with their patients? Increasingly, professionals are stroking their...
Democrats struggle to find catchy acronym for healthcare reforms
Puh-pack-uh? Is that some kind of llama? In fact, it's the ungainly acronym of the new healthcare law - PPACA, the...
Marketing Leaders Should Grab the Patient Experience Wheel
Though improving the patient experience is a higher strategic priority, a lack of accountability often challenges...
NAIC Draft on Medical Loss Ratios Open for Comment
Some members of the National Association of Insurance Commissioners want a phased-in approach to limits on health...
Consumer Reports Launches Online Hospital Ratings for More Than 3,400 U.S. Hospitals
Consumer Reports will provide patient satisfaction Ratings for more than 3,400 hospitals across the U.S. Subscribers...
Digital hospital records tied to higher efficiency
Patients treated at hospital emergency rooms that use all-digital-records systems are more likely to have shorter stays...
Hospitals say more insured patients can’t pay
It's no surprise that the struggling economy has made it harder for hospitals to collect money from patients who have...
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