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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Cancer strategy: Easing the burden
By the time doctors diagnosed Jim Windhorst with lung cancer, the disease was already on the march, gnawing through...
Tennessee works to reduce risk of hospital blood infections
Tennessee's frailest and tiniest infants go to intensive care units to get healthier, but in some cases the feeding...
Study: Medical errors cost nation almost $20B each year
Preventable medical errors cost the country $19.5 billion in 2008 — or roughly $13,000 for each avoidable case...
Arsenal of antibiotics not being restocked
We have come to expect that modern medicine can cure just about any infection. But bacteria are finding ways to evade...
Hospital infections: The hidden epidemic
Going to the hospital puts you in harm's way. Hospitals know this and avoid talking about it. And until now, the...
Vanderbilt launches personalized cancer care program
Vanderbilt-Ingram Cancer Center has launched the Personalized Cancer Medicine Program, a new initiative that is...
Baylor heart hospital has lowest readmission rate in the U.S. for second straight year
  Baylor Heart and Vascular Hospital, for the second year in a row, had the lowest readmission rate for heart...
Preparing more care of elderly
With a nudge from the new health care law and pressure from Medicare, hospitals, doctors and nurses are struggling...
Is a hospital visit in July bad for your well-being?
Do hospitals, like resort hotels, have an offseason? If they do, the month of July might be it. The so-called July...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Service Line Marketing
This comprehensive book guides healthcare executives through proven marketing strategies to grow their service lines...
Book: The Complete Guide to Women's Health Service Line Marketing
Women are the family healthcare gatekeeper attract them to your women’s service line and you will attract their family...