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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
What happened to the family doctor?
Primary-care doctors take care of the young, the old and the in-between; the sick, the well and the dying. Ideally...
Many drugs in short supply at hospitals, pharmacies
For a time this year, a psychiatric hospital run by the state of Maryland didn't have enough injectable drugs for...
Pharmacy robberies sweeping US
A wave of pharmacy robberies is sweeping the United States as desperate addicts and ruthless dealers turn to violence...
Debate over autism and vaccines rages on despite researcher’s downfall
For years, experts have known that a 1998 paper linking childhood vaccines to autism was fatally flawed. British...
Second person denied AZ transplant coverage dies
A second transplant candidate denied coverage because of state budget cuts has died, and hospital officials say the...
Blue Shield of CA seeks rate hikes of up to 59% for individuals
Another big California health insurer has stunned individual policyholders with huge rate increases---this time it's...
Physician burnout could hurt patients too
The editors of Anesthesiology published two studies on medical-staff burnout on Tuesday, and the resulting potential...
2 million Medicare beneficiaries aren't getting discounted drugs
More than 2 million Medicare beneficiaries have failed to sign up for a program that could save them thousands of...
Coupons for patients, but higher bills for insurers
With drug prices rising and many people out of work, pharmaceutical companies are increasingly helping patients with...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Service Line Marketing
This comprehensive book guides healthcare executives through proven marketing strategies to grow their service lines...
Book: The Complete Guide to Women's Health Service Line Marketing
Women are the family healthcare gatekeeper attract them to your women’s service line and you will attract their family...