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Obama aministration shelves doctor ’mystery shoppers’ plan
The Obama administration said Tuesday that it had shelved plans for a survey in which "mystery shoppers" posing as...
Spine experts repudiate Medtronic studies
In an extraordinary move, a group of spine specialists are publicly repudiating the research of other experts that...
West Penn Hospital would have closed without Highmark deal
Without its acquisition by Highmark Inc., West Penn Allegheny Health System would have been forced to shutter West...
New prenatal tests offer safer, early screenings
New, noninvasive blood tests are being developed for expectant mothers to find out if their babies have genetic...
Portland, OR doc makes house calls by bicycle
Before leaving the office to visit a homebound patient, Tony Ohotto, MD, gathered a few necessities: his stethoscope...
Group says UM’s medical ethics policy is an improvement
A new ethics policy to guide student and faculty relationships with drug companies at the University of Minnesota's...
Surgeons salvage hand nerves of double-transplant patient at Jewish Hospital
--> Doctors completed the region's first double-hand transplant Wednesday, replacing a man's burned...
The case for putting genomic medicine to work
Cardiologist Eric Topol, director of Scripps Translational Science Institute in La Jolla, is a leading advocate of...
A new practice: The doctor will see you today
Dennis M. Dimitri, MD, a family physician, runs a pretty unusual office. Few appointments are accepted in advance...
Thwart drug seekers before they get into the exam room
Foiling the drug-seeking patient involves more than the physician. It's a collaborative effort that's a clinical and...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...
Book: The Complete Guide to Women's Health Service Line Marketing
Women are the family healthcare gatekeeper attract them to your women’s service line and you will attract their family...