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Web Exclusive: Patient Engagement Occurs One Step at a Time
One of the steps toward achieving quality care is getting patients more engaged in their health by working with their...
New tool lets patients call the shots at end of their lives
A new kind of medical document allows patients to tell their family and doctors exactly what kind of care they want at...
Group appointments give patients better access to physicians
Caring for multiple patients simultaneously has gotten a new boost as the nation urgently searches for sustainable...
New Joint Commission Standard Defines Medical Interpreters
One of the most vital parts of providing adequate healthcare is the exchange of information between patient and...
Disease Education Program Leads to More Revenue for Hospital
Hospitals look for ways to improve patient education all the time. Once in a while, this education pays dividends on...
Web Exclusive: Five Hospital Leaders Reveal their Secrets to Better Patient Experience
With the costs surrounding uncompensated care expected to rise, you might think that other areas such as patient...
Patient-Friendly ER Lobby Designed to Reduce Stress
A new emergency department lobby at Portland, OR-based Adventist Medical Center is designed to help patients relax and...
Canadian doctors back right to die consultation; but MDs oppose assisted suicide
Polls indicate a high percentage of residents in Quebec, Canada, favor euthanasia, including doctors. But Gaetan...
Web Exclusive: Nurse Leaders' Role in Promoting Autonomy and Accountability
Nursing issues have been in the news in the last week and not all of them have been good. But a thread runs through...
Coming soon to YouTube: My face-lift
Doctors have long recruited patients to help advertise, but it has remained an open question as to whether doctors pay...

Book: The Satisfied Patient, Second Edition:
This fully updated book illustrates how focusing on patient satisfaction can better your organization, reduce the...
Book: Engage! A Guide to Involving Your Consumers in Their Health
Education on the merits of a consumer-driven health plan is vital, as you seek to create a bond between the consumer...
Book: Physician Entrepreneurs: The Quality Patient Experience
A quality patient experience directly impacts physician scores and rankings with private insurers and government...
Book: The Complete Guide to Transforming the Patient Experience
The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by...