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What does patient engagement really mean today? As patients take a more active role in managing their own health, healthcare organizations are challenged to enact strategies that improve customer loyalty. Increasingly, that challenge can be met with an infrastructure that encourages wellness and appropriate utilization built from sharing transparent information with patients about your organization's outcomes and expertise. Patients want a partner in their healthcare decision-making that is focused on what's right for them. At the same time, healthcare...

With the shift from volume to value in healthcare, efficiency gains and a widening scope of responsibility are transforming revenue cycle operations. Health system revenue cycle teams are deploying several strategies to maximize revenue in financially lean value-based business models, such as building strong financial relationships with patients to boost point-of-service and billing collections. Information technology is playing a key role in the transformation process.

Fee-for-service revenue remains dominant among healthcare provider organizations, but leaders expect a shift to value-based payment models over the next few years. They are testing models such as shared savings, bundled payments, and shared risk. The true degree of risk in these arrangements is unknown, as are the specific outcomes of the different models. Financial executives are challenged to make the right bets and to be sure their organizations have the necessary skills. The coming years are a bridge between the fee-for-service present and the pay-for-...

M&A in the hospital and health system business used to be relatively simple: big hospital or system buys smaller hospital or system. But in 2015, as organizations nationwide try to navigate the vast geographic differences in the pace and nature of healthcare reform, their solutions are equally myriad. [Sponsored by Bank of America Merrill Lynch]

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