Patient Experience Transformation: Engaged Patients, Measurable Standards
By HealthLeaders Media Staff, August 14, 2014
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This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:
- Two-thirds (65%) agree completely that a commitment to patient experience will result in better quality, safety, clinical outcomes, and value to the patient.
- Patients value access -- the top two future infrastructure improvements are connecting patients with hospital medical records (60%) and on-line access to appointments and prescriptions (58%).
- Two-thirds (66%) say a positive patient experience score is most important in the ED.
- Although 82% agree completely that they must adopt a culture guided by patient needs to achieve progress in patient experience, 32% say cultural change is their biggest patient experience stumbling block.
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