Patient Experience Transformation: Engaged Patients, Measurable Standards

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Improving patient experience is a challenge everyone in healthcare faces. How we get there within our own unique organizational settings is the puzzle each organization must solve. Some will implement activities that improve communication, others will increase rounding and care coordination, and still others will create new infrastructure that allows patients to access their medical records, appointments, and prescriptions.

Some will work harder to understand our patients' values and share our most inspiring success stories. There is certainly no quick fix for this challenge. A multi-faceted approach that attends to our patients' physical and emotional needs is what is necessary.

By HealthLeaders Media Staff, August 14, 2014

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Learn to apply rigor to patient experience reporting and focus efforts on what patients value for better engagement, less anxiety, and improved care.

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More information about this report

This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:

  • Two-thirds (65%) agree completely that a commitment to patient experience will result in better quality, safety, clinical outcomes, and value to the patient.
  • Patients value access -- the top two future infrastructure improvements are connecting patients with hospital medical records (60%) and on-line access to appointments and prescriptions (58%).
  • Two-thirds (66%) say a positive patient experience score is most important in the ED.
  • Although 82% agree completely that they must adopt a culture guided by patient needs to achieve progress in patient experience, 32% say cultural change is their biggest patient experience stumbling block.