Patient Experience Transformation: Engaged Patients, Measurable Standards
By HealthLeaders Media Staff, August 14, 2014
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This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:
- Two-thirds (65%) agree completely that a commitment to patient experience will result in better quality, safety, clinical outcomes, and value to the patient.
- Patients value access -- the top two future infrastructure improvements are connecting patients with hospital medical records (60%) and on-line access to appointments and prescriptions (58%).
- Two-thirds (66%) say a positive patient experience score is most important in the ED.
- Although 82% agree completely that they must adopt a culture guided by patient needs to achieve progress in patient experience, 32% say cultural change is their biggest patient experience stumbling block.
- As Retail Clinics Surge, Quality Metrics MIA
- Providers' Push to Consolidate Roils Payers
- No Employee Satisfaction, No Patient-Centered Culture
- Medicare Cost, Quality Data Tools Weak, Says GAO
- RN Named Chief Patient Experience Officer
- Former NQF Co-Chair Linked to Conflicts of Interest in Journal Probe
- Population Health Pays Off for NY Collaborative
- How Simple Data Analytics is Driving Physician Incentives
- AMA Pushes Lame Duck Congress for SGR Repeal
- In PCMH, the 'P' is Not for 'Physician'