After retooling its leadership team and committing to improving staff engagement, Appalachian Regional saw big improvements in its quality, safety, and patient satisfaction scores.
The commission wants Congress to adopt a Voluntary Value Program that eases the administrative burden on clinicians, and provides a more objective assessment of the value of care delivered based on population health metrics.
A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance measurements.
Over the past five years, the percentage of patients giving their hospitals top-box scores for overall rating has increased steadily. From 2015 to 2016, providers, in aggregate, improved on nearly every HCAHPS measure.
