Many of us are aware that artificial intelligence is being used in factory robots, driverless cars, and robotic surgery. Few imagine that AI has any role to play in engaging healthcare consumers. Increasingly, it does.
Analysts say Amazon already has the core competencies to compete in healthcare: ready access to capital, a massive distribution infrastructure, a strong technology base, robust data analytics, and a deep executive bench.
A new day has arrived where consumers can take charge of their healthcare-- demanding greater transparency and information access. As they bear more of the cost burden, patients look to health plans to be their advocates and providers to be their partners.