patient experience

Patient experience excellence requires transforming organizational culture, a challenge that exists within hospitals and across the continuum of care.

Integration and care coordination are key dissatisfiers for members of Medicare Advantage plans, and insurers are missing a huge opportunity for growth, says a J.D. Power study.

There’s good news for hospitals scrambling to meet The Joint Commission’s culture of safety standard: The government is here to help—and the tools and guidance are free.

The poll of more than more than 1,000 physicians and nurses showed that 54% of physicians said patient empowerment was helpful.

Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement methodologies such as Lean or Six Sigma.

Clinical informaticists have a deeper understanding of the opportunities and the limitations of information science, says Stanford Children's Health's chief medical information officer.

The perinatal director at SSM St. Mary's Hospital shares how the organization achieves C-section rates well below the national average.

The Cleveland Clinic is known for prioritizing patient experience, particularly around relationship-centered communication. Experts explain how this philosophy makes not just moral but financial sense.

For the first time in more than 20 years, Medical Mutual of Ohio's SuperMed network - and its 1.5 million members - will have access to the entire University Hospitals system. Starting Oct. 1, the hospital system's main campus and the UH Bedford Medical Center will be...

Patients treated at hospitals that spend more on inpatient care than outpatient care have a greater chance of seeing positive outcomes.