Healthcare IT News, April 29, 2014
An Atlanta-based health system has just given a little bit more power to the consumer after announcing last week it was publishing uncensored patient reviews of its physicians. The five-hospital Piedmont Healthcare now becomes one of the first healthcare provider groups opting to post independent patient reviews of their docs online. According to Piedmont officials, the reviews are collected by independent patient research company Press Ganey and are subsequently posted regardless of whether the comments are positive or negative. "Publishing these reviews is about becoming more transparent about our customer experience and also empowering the public to make informed decisions about their health," said Piedmont Chief Marketing Officer Matt Gove, in a press statement.