Intermountain Health CEO is Bullish on Telemedicine

Jim Molpus, June 13, 2017

The health system is committed to a high-value, population health-focused, telehealth approach. "In our effort to work well with the consumer, we don’t dumb down the medicine," says Marc Harrison, MD.

Marc Harrison, MD
Marc Harrison, MD

For telemedicine to fundamentally shift the delivery of healthcare, and not just be another promising technology that came and went, it will need to change two patterns:

  1. The healthcare-consuming public must choose telemedicine options because they are more convenient and still feel safe.
  2. Providers must choose telemedicine because it is the most appropriate level of quality care for that patient at that time.

Few health systems in the country are testing the system dynamics of telemedicine at a scale like 22-hospital Intermountain Healthcare, based in Salt Lake City, Utah.


Chasing the ROI of Telemedicine


The spokes of Intermountain’s TeleHealth strategy reach into solutions in the hospital, clinic, and home.

An emergency department specialist at one of Intermountain’s rural hospitals may connect with a neurologist at the academic medical center within minutes of a potential stroke patient coming through the door.


Telemedicine: A Tiny Facility Lights the Way for Stressed Rural Hospitals


An infectious disease specialist in Salt Lake City can track patterns of infectious disease across the system and spot potential trends before they worsen. Or a busy mom can dial up a provider for a $49 ConnectCare telemedicine visit, rather than take off work for a child's sore throat.

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