InformationWeek, December 13, 2013
As a CIO watching the HealthCare.gov firestorm on the nightly news, I sometimes feel like I'm back in the office. The project is late or incomplete. It's all the IT department's fault. Let's send in more support, more hardware, and more software. Bring in the outside experts to save the day! If you've been in IT management for any length of time, this fire drill should sound familiar. Putting aside the political and hypermedia aspects of Obamacare, the reality is that the failure of HealthCare.gov is simply one more IT project gone bad. The fact that it's a highly publicized government initiative doesn't change the underlying issue.