Technology
Sponsored Content
Departments
Parkland Hospital deploys patient kiosk in the ER
HealthLeaders News Brief, July 31, 2007
Parkland Health & Hospital System, based in Dallas, announced that is has deployed self-service check-in kiosks in the emergency room to speed the delivery of care and streamline registration processes. The technology is provided by Galvanon, a subsidiary of NCR Corporation.
"My hope with this system is that we can provide a more comfortable check-in process," said Jennifer Sharpe, director, emergency services, at Parkland Hospital. "It also allows us to better manage those who are waiting, by selecting patients based on medical criteria, not waiting time."
Three self-service check-in stations in the Parkland emergency room triage area offer patients the option of interacting in either English or Spanish. Instead of waiting in line to explain their symptoms, patients can identify themselves at one of the kiosks by entering their name, along with an additional identifier, such as a birth date. Patients then use the kiosk's touch screen to identify their symptoms by pointing to areas on a body diagram where they feel pain and answering brief questions about the nature of their visit. Once the process is complete, the data is sent to the emergency room's main computer system where a nurse is able to review and monitor patient information.
"My hope with this system is that we can provide a more comfortable check-in process," said Jennifer Sharpe, director, emergency services, at Parkland Hospital. "It also allows us to better manage those who are waiting, by selecting patients based on medical criteria, not waiting time."
Three self-service check-in stations in the Parkland emergency room triage area offer patients the option of interacting in either English or Spanish. Instead of waiting in line to explain their symptoms, patients can identify themselves at one of the kiosks by entering their name, along with an additional identifier, such as a birth date. Patients then use the kiosk's touch screen to identify their symptoms by pointing to areas on a body diagram where they feel pain and answering brief questions about the nature of their visit. Once the process is complete, the data is sent to the emergency room's main computer system where a nurse is able to review and monitor patient information.
Most Viewed
Most Emailed
- 100 Ways for Hospitals, Health Systems to Twitter
- Five Health Insurance Predictions for 2009
- Stark reintroduces his healthcare bill
- Daschle lays out a plan to overhaul healthcare
- CIGNA loses Medicare contract
- House Dems to vote on Obama-favored health plan
- TV's Gupta chosen for medical post
- Seven hospitals in New York accused of $50 million Medicaid fraud
- The Joint Commission Announces Changes to Accreditation Process
- 20 People Who Make Healthcare Better
