In the midst of an unprecedented "change management experience," the AHA's top quality executive wants leaders to take a page from other industries that must successfully manage high-risk processes.
The healthcare system is working to regain the trust of African Americans with help from the family of Henrietta Lacks, who was an unwitting participant in medical research in the 1950s.
The government is not going to increase its reimbursement rates, says Stuart Altman, PhD. "There's a general feeling that the gap is about as wide as it can go."
The former head of CMS advocates for a single-payer system and for bringing "pride and joy" to the workplace among physicians, nurses, administrators, and executives who are all involved in doing the work of caring.
Health policy veteran Stuart Altman, PhD, is hopeful, but not optimistic, about healthcare delivery reforms and thinks hospitals will be forced to bring costs down because patients won't tolerate any more cost shifting.
![In the midst of an unprecedented "change management experience," the AHA's top quality executive wants leaders to take a page from other industries that must successfully manage high-risk processes.](http://www.healthleadersmedia.com/sites/hlmp/files/styles/teaser_thumb_small/public/quality_improvement.jpg?itok=OI2oK2sj "In the midst of an unprecedented "change management experience," the AHA's top quality executive wants leaders to take a page from other industries that must successfully manage high-risk processes.")
![The government is not going to increase its reimbursement rates, says Stuart Altman, PhD. "There's a general feeling that the gap is about as wide as it can go."](http://www.healthleadersmedia.com/sites/hlmp/files/styles/teaser_thumb_small/public/altman500_0.jpg?itok=2Q3MT8i6 "The government is not going to increase its reimbursement rates, says Stuart Altman, PhD. "There's a general feeling that the gap is about as wide as it can go."")
