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What Disney Can Teach Hospitals About Patient-Centered Care

Hospitals are learning how to enhance the patient experience from the creative minds behind the "happiest place on earth" and other customer- and experience-focused enterprises.

1 comments on "What Disney Can Teach Hospitals About Patient-Centered Care"
Todd (12/2/2010 at 3:27 PM)

I wonder if the writer has ever been to Bumrungrad, Anadolu, Severance, Teknon or other first class international hospitals. It seems some US hospitals are finally catching on to something the aforementioned facilities have understood for a long time. Amenities matter and friendliness of the staff matter. She should talk to Byron Bonneywell or Kim Atwater from the Bumrungrad 60 minutes piece.