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Readmissions Reduction Effort at Kaiser Involves Cameras

Caregivers and social scientists, armed with handheld video cameras, are part of Kaiser Permanente's novel "video ethnography" team in California. In an effort to understand why some chronically ill patients are readmitted, the program examines the system's care process from beginning to end, in order to improve care and prevent further readmissions.

1 comments on "Readmissions Reduction Effort at Kaiser Involves Cameras"
Linda Ollis, FACHE (12/17/2010 at 2:59 PM)

The Kaiser experience has revealed some very valuable information for all of us struggling with readmission rate improvement. Patients and families are often overwhelmed by the information they receive at discharge and "hear" perhaps 30% of it, if my experience is any indication. I do recall that my mother's medication management was a tremendous challenge due to the multiple physicians involved in her care and it was only with the assistance of a friend who was a clinical pharmacist, that we got it under control. And with an immediate positive impact. Followup calls are invaluable in addressing some of these issues. I'm a great advocate for continuum of care case managers in many of these circumstances.