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Online Tool Takes the 'Wait' Out of Waiting Rooms



A physician has developed an online service that uses color-coded updates to signal current wait times at a physician office or healthcare facility.



1 comments on "Online Tool Takes the 'Wait' Out of Waiting Rooms"
rcirillo (1/6/2011 at 1:42 PM)

Great idea & 1st step, but too many important pieces missing in this satisfaction issue. I don't think the "reason" for their lateness is important as much as what options patients have when the providers are habitually that far behind. What happens with the patient's notification? Are patients allowed to email back that they want to reschedule and have reasonable options? Are patients allowed to show up an hour or two later and be seen right away, or are people who were scheduled 'after' them (incl those walk-ins) keep bumping them...meaning does this become the same old "1st come 1st served" scenario which brings everybody back to wait wait wait, or you will miss your turn.