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Nurse Leaders' Top Concerns: Patient Experience, Quality Care



Patient satisfaction scores will soon be tied to reimbursement and the change has shifted everyone's attention to patient experience. Nurse executives have placed the issue at the top of their priorities list for 2011, according to the just-released HealthLeaders Media 2011 Annual Survey.



3 comments on "Nurse Leaders' Top Concerns: Patient Experience, Quality Care"
John Adams (2/16/2011 at 3:44 PM)

Just as we prune the trees and shrubs most doctors will prune their practices and get rid of highly demanding and biligerent patients.
Beth Boynton, RN, MS (2/16/2011 at 11:42 AM)

Patient satisfaction surveys are an extremely complicated issue and I think we should be careful with how much weight they get as well as the questions they ask. It is very alarming that they would be rated as more important than patient safety by nurse leaders. In my next newsletter (March issue) we are running an op-ed piece by Meg Helgert, FNP on this issue. It is concise, informative and an important perspective. If you'd like to get a free issue, sign up via my website link.
bob (2/16/2011 at 11:05 AM)

Patient satisfaction is a key element of quality care. Patient satisfaction scores should not only be tied to reimbursement, but also tied in to the evaluation of quality. Patient satisfaction should not be seen as a separate priority, to be ranked higher or lower than quality. We still have too many patients who are very unhappy about their insensitive "high quality" care.