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Hospitals Offer Amenities to Drive Patient Volume
Studies show upscale amenities such as private rooms and gourmet food are more important to patients than a hospital's clinical quality of care.
I just blogged about the very same topic for our website. In comparing one of our centers' patient satisfaction scores with those from 19 NCI-designated cancer centers included in the Press-Ganey Outpatient Oncology Database, none of the scores reflected answers to clinically based questions. Instead, the scores reflected qualitative and experiential activities like valet parking, ease of access and personal experience with the cancer center. However it is measured, it is evident that the patient-centered care model goes well beyond medicine and technology.