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How Sparking Employee Engagement Can Elevate Patient Satisfaction
When hospital leaders decide to take their institutions from average to world-class, a good place to start is with employee engagement, which can lead to improvements in patient satisfaction scores.
I am still amazed after reading this article that Studer has not evolved the concept of leadership rounding to leadership engagement. As this article amplifies, engagement is the expectation not walking through or rounding through which unaccountable leadership living in their own reality will immediately adopt to avoid having to learn reality and be accountable for addressing issues learned from engaging a frontline worker.