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Disney Applies Technology to Improve Patient Experience



At the Roy and Patricia Disney Family Cancer Center in Burbank, CA, radio frequency identification technology isn't just for tracking hospital supplies and equipment; it's being used to improve the patient experience.



4 comments on "Disney Applies Technology to Improve Patient Experience"
Kevin F. Callahan, MHA (7/14/2011 at 9:33 AM)

Even without the soothing lights and swaying palm trees, this type of technology facilitates smooth patient flow, the reduction of bottlenecks and lowers the likelihood of medical errors. That in and of itself is enough reason to strongly consider implementation.
Mark Darvill (7/13/2011 at 5:54 PM)

The issue that concerns me is less about going from "basic quality medical care" to "carnival atmosphere medical care", rather it is about self-serving and self-deceiving assumption that the patient already receives basic quality medical care. Quality, like beauty, is in the eye of the beholder.
Kristin Baird, RN, BSN, MHA (7/12/2011 at 3:08 PM)

Kudos for the innovative spirit! I love the out-of-the-box thinking that marries technology to the patient experience. Yes, it is not an inexpensive proposition, but I for one am always glad to see opportunities for improving the patient experience. It's not something that everyone can afford to implement, but innovation always begins by asking ourselves, "What if..."
JenniferNelson (7/11/2011 at 3:07 PM)

It's apparent that the investors are aware that insurance will not reimburse for these luxury units so they can only hope to make up the financial investment through volume. I worry how far we will go from basic quality medical care to carnival atmosphere medical care. Is there no end to our greed in wanting it all?