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How KU Hospital Drives Patient Satisfaction

Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s.

1 comments on "How KU Hospital Drives Patient Satisfaction"
jan sanders (12/12/2011 at 3:48 PM)

Sounds too good to be true - how did you measure the effectiveness? quarterly pat.satisfaction results?