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Top 12 Healthcare Buzzwords for 2012
Our third annual list of healthcare buzzwords and catchphrases includes a handful of terms that are really oxymorons. And if you think about it, that's the very theme of health reform today.
This is not a description of Palliative care. I am a PC doc, We take care of all types patients, not just the dying. We do take care of many patients In the ICU, and help support family as their loved one's clinical picture evolves. Sometimes they die, and sometimes they improve and are discharged from the hospital. The purpose of Palliative care is to clarify the patients goals and make sure the medical care they recieve will help meet those goals. If the medical care they are recieving does not match their goals then we help the patient, family members, and other docs sort throug this at issue. We are also experts at symptom management(pain, anxiety Etc).
I like the fact that hospitals are trying to improve the customer service experience...i just think that nurses must stay true and not just " scripted" to get excellent customer service score. We are not car dealers.
A perennial favorite buzzword is "empowerment" - which overlooks the eternal truth that true empowerment is an inside job that requires the hard work of building a positive self-image, confronting negative self-talk, being open to constructive criticism, and learning to control ego and emotion. Those are learnable skills and any hospital or other healthcare organization that wants to optimize patient satisfaction, productivity, and staff morale should help people learn these skills of self-empowerment.