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Creating Accountability for Patient Experience

Patient experience is not entirely about providing excellent quality healthcare; there's more to it. Top leadership must set the mission and mandate the metrics, and success comes only with team effort.

1 comments on "Creating Accountability for Patient Experience"
patient health record (2/24/2012 at 2:19 PM)

Patient experience is a whole team effort. It all starts when a patient calls your organization to schedule an appointment all the way through their satisfaction of care and even after that the billing process. Making everyone accountable for their part in the patient care process is the best way to insure that service is adequate.