Intelligence Unit Special Reports Special Events Subscribe Sponsored Departments Follow Us

Twitter Facebook LinkedIn RSS

Atul Gawande's 80% Healthcare Solution



An article by Atul Gawande, MD, suggests that healthcare should ape a popular restaurant chain's methods of attaining efficiency and quality of service. But the model is missing a crucial element—human flexibility.



2 comments on "Atul Gawande's 80% Healthcare Solution"
sdaniels (9/21/2012 at 9:01 AM)

Only when the hospital can rid itself of its archaic dual governance structure and adopt a top down quality culture, can it truly hope to emulate the quality and consistently of the Cheesecake Factory. With Boards and execs who are loathe to confront the "accommodating culture" that pervades most of the healthcare industry, there is little hope of successfully confronting the fragmentation and problems so artfully described in Brownlee's "Overtreated" and Markary's recent "Unaccountable."
Adrian Byrne (9/21/2012 at 8:43 AM)

Joe has correctly noted, Atul's commentary on the Cheescake Factory solution is 80% correct. In the words of my friend Dr. Ed Henegar we must plan for the normal and manage the exceptions. No amount of systems or standardization will cure all. Anyone in hospitals who has worked with Sodexho or other outsourcing companies will know the product and service is only as good as the on site manager. Meanwhile, there is still a lot Healthcare can learn from other industries.