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5 Ways to Raise HCAHPS Scores via Staff Engagement
Patient satisfaction is a top priority among healthcare executives, but cultures that put patients at the center of healthcare aren't built in a day. To raise consumer assessment scores, HR leaders must work to involve staff in the overall effort.
Our College Department developed a life skills/soft skills program with Cleveland Clinic several years ago and the program is taught at the City of Cleveland's One Stop to prepare potential employees for the culture of healthcare and the expectations of the Clinic. Anyone can learn tasks - the ideal is that everyone is on the same page with customer service. Your staff can make or break you - you must invest in them and reward those who follow through on the facility's expectations.