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Hospitals Crack Down on ED Repeat Users

With renewed urgency, hospitals, healthcare leaders, and insurers are initiating strategies to curtail what is a growing problem: the use of emergency department services by patients who return time and again.

1 comments on "Hospitals Crack Down on ED Repeat Users"
Thomas (4/22/2013 at 4:37 PM)

As with most hospitals, we too have patients that frequent our Emergency Department. In an effort to show respect to the patients, our CNO/COO has us refer to these patients as "Superusers". This is a term that carries a familiar and positive connotation (as it relates to IT and the electronic medical record) so we tend to treat them better as we work to place them in the most appropriate setting.