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It's Judgment Day for Hospital Websites



Not only are hospitals' quality metrics under tight review by payers, but now the honesty and relevance of their websites' claims and content is getting scrutinized.



3 comments on "It's Judgment Day for Hospital Websites"
Daniel Fell (10/9/2013 at 10:51 AM)

The Leapfrog Group has done some great work on patient safety and reducing medical errors in my opinion but this rating program could be greatly improved. Hardly any of the criteria really relate to the quality of hospital quality data itself. It's more of a general web site rating (of which there are several out there including the e-Healthcare Leadership Awards that I help judge every year). Where are the specifics regarding sources of data, use of internal quality data, consumer friendly explanations of quality metrics, physician level data, use of infographics, etc.? Less than 20% of the criteria even deal with the quality data. That said, we've been tracking healthcare ratings and rankings trends for the last decade and it's surprising ow slow hospitals have been to push this content out to referral sources and patients. So kudos to Leapfrog for drawing more attention to the issue.
Laurie (8/27/2013 at 4:28 PM)

It's no surprise that they are under review. Technology helps patients better educate themselves so they can make better healthcare choices. I see a lot of providers who are embracing technology in their practice with cloud PACS are also putting the effort into updating their website and other online identities where they could be held liable.
Danny Long (8/22/2013 at 3:14 PM)

Oh my Cheryl Clark, I so love your get to the point articles! One, if not my favorite writers! Danny and Shelly :-) :-)