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Better ED Throughput Means a Better Patient Experience

After a move, ED patient satisfaction and throughput measures "tanked" at Sharp Memorial Hospital in San Diego. By eliminating duplication, leaders not only improved operational efficiency, but patient experience as well.

1 comments on "Better ED Throughput Means a Better Patient Experience"
Anne Creamer (8/28/2013 at 11:48 AM)

It sounds like they don't have an Urgent Care area to treat minor illnesses and injuries. That model has been around for decades. And many hospitals have been doing bedside registration for years, also increasing throughput. It just seems a shame that so many hospitals have to learn for themselves rather than learning from others what has worked. Surely best practices are discussed at ACEP conferences and in the literature.