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Patient Gripes Poor Indicators of Quality Care

Hospitals that have the best survival outcomes are not doing the best job in the area of patient satisfaction, says a healthcare economist . Better indicators of quality are the number of beds and patient volume.

1 comments on "Patient Gripes Poor Indicators of Quality Care"
Richard Rohr (10/4/2013 at 9:52 AM)

I have noted in looking at HCAHPS scores that hospitals with greater capabilities (i.e. high-level services) receive higher scores for likelihood to recommend from patients than the component scores would suggest. Patients also tend to penalize small hospitals with limited capabilites, even though they may be cozier.