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Healthcare CEOs: Get Ready for the Haters



Patients are already facing copays, coinsurance, and deductibles that are much higher than only a year or two ago. If you think they're unhappy now, wait until you see what happens when you try to collect their share of your payment directly.



4 comments on "Healthcare CEOs: Get Ready for the Haters"
Phil Midden (10/25/2013 at 11:46 PM)

..."patients begin to blame the hospital for the crushing level of healthcare costs"... Perhaps they'll then see why insurance is so expensive.
Steven Lazarus (10/25/2013 at 4:26 PM)

Boundary Information Group predicted the rapidly rising patient financial responsibility problem in June, 2013, based on interviews with provider revenue cycle managers. Our research report also documents several successful approaches being used by leading [provider organizations to address this issue. The Research Report: The Impact of Growing Patient Financial Responsibility on Healthcare Providers is available at no cost on the www.boundary.net home page.
pplemmons (10/25/2013 at 2:05 PM)

Wasn't it the AHA and the CHA leadership standing shoulder to shoulder with obama and even publicly shilling for the enactment of obamacare? Just couldn't wait for all those new patients and revenue to roll in. Well, here are your new patients and they won't pay you and "hate" you for trying to collect what is due. Oh, and the effective control of hospitals, indeed the whole healthcare industry, will reside in the Federal government if this monstrosity is allowed to stand. Over and over, like Charlie Brown trying to kick the football, the hospital associations think they can make a deal with the Feds, only to be made suckers in the end. You would think they would learn.
John Pritchard (10/25/2013 at 1:10 PM)

Philip- Great article. This is a huge un intended consequence of the ACA and the exchange that hospitals will have to deal with. They now face thousands of patients with $5,000 deductible plans with patients that will not be able to satisfy the obligation. Your point is dead right that these are catastrophic plans and patients need to budget for the first $5,000 of care every year that they receive.....and they must know that hospitals collection practices are more aggressive than ever. Nice work! John Pritchard Publisher The Journal of Healthcare Contracting ACO insights