2023 Trends in Patient Payment Communications Report
Sponsored by
Salucro
June 12, 2023
Effective communication requires effective teams and technology, and according to their patients, some healthcare providers know this better than others. Well-informed patients are essential for delivering not only the highest quality of care, but also the smoothest possible billing experience. A provider's communication and billing strategy has a direct link to patient satisfaction, loyalty, and revenue cycle management.
The percentage of patients who reported that a text message reminder would prompt faster bill pay skyrocketed from 34% in 2022 to 41% in 2023.
The 2023 Trends in Patient Payment Communications report examines the latest trends and preferences in healthcare communication, billing, and payment experiences from the patient's perspective, and examines how these preferences have changed year over year.
The rise of virtual nursing: How digital care innovations can address nursing shortages and improve the care experience
Sponsored by
Amwell
June 12, 2023
Nurses across the nation are feeling the post-COVID strain of smaller care teams, larger patient caseloads and cumbersome administrative workflows taking them away from bedside care, resulting in burnout and increased vacancies. The national vacancy rate for nurses in 2022 was 17%, with over 81% of hospitals reporting vacancy rates over 10%.
Healthcare has seen an increase in the adoption of hybrid care, and these strategies can be used to mitigate the strain felt by nursing shortages. Hybrid care approaches that incorporate automated care programs and virtual visits can not only address nursing shortages, but improve the care experience for both clinicians and patients.
Shift to Privatization: The Expanding Presence of Medicare Advantage
June 9, 2023
Half of all Medicare beneficiaries are now enrolled in Medicare Advantage plans as the private program continues to experience sustained growth.
Payers are riding the momentum and homing in on their Medicare Advantage line of business to drive forward a market that doesn't appear to be slowing down, despite calls for regulatory pressure.
Establishing positive operating margins is crucial to ensuring that health systems can continue to serve their patients and communities, attract and retain a skilled workforce, expand lines of service, and preserve capital. Reducing costs is essential in the short term. But health systems must also look for paths to establish appropriate levels of owed and new revenue to foster sustainability and mitigate vulnerabilities in the long term.
Download our latest executive brief for the latest strategies to improve revenue performance, including:
Optimizing revenue recovery
Achieving revenue integrity
Succeeding in risk-based and quality-based programs
From De-escalation to Effective Communication: The Crucial Role of Mental Health Education for Nurses
Sponsored by
Elsevier
May 31, 2023
Over the last few years, there has been a significant and ongoing surge in mental health-related treatment. In some areas of the US, in-person and virtual mental health visits have grown 100% since the start of the pandemic. Yet, unfortunately, over 27 million individuals experiencing mental illness are going untreated.
As a result, nurses face heightened pressure to quickly assess, treat, and often de-escalate situations with patients suffering from mental illness. As many clinicians feel unprepared for such situations, this has become a pressing concern for healthcare organizations.
Read this new report to gain valuable insights and survey results!
Investment in Patient Financial Experience Key to Revenue Improvement
Sponsored by
Waystar
May 23, 2023
As health care organizations juggle competing priorities, the patient financial experience (PFX) doesn’t always make the list. According to new research, it should.
A patient’s first and last interactions are often financial. And market research shows that their satisfaction and your financial sustainability are impacted by these interactions.
In partnership with the Health Management Academy (HMA), Waystar has released the latest market research and insights from industry leaders on the current state of PFX.
What's in the report?
Research on how automation is connected to financial sustainability and patient loyalty
Perspectives from leading health systems on what’s working (and what’s not)