For hospital CEOs, earning the trust of their staff is every bit as critical as strengthening trust with the public.
In this episode of HL Shorts, Vernon Health CEO David Hartberg shares how he's building and fostering trust within the four walls of his hospital by highlighting patient gratitude and pursuing inclusive strategy-building with his staff.
Jay Asser is the CEO editor for HealthLeaders.
KEY TAKEAWAYS
Sharing real stories of patient gratitude reinforces staff pride, highlights the impact of their work, and strengthens community connections.
Involving frontline employees in strategy and decision-making increases engagement and long-term commitment to organizational goals.