"We should not have an expectation of lower service in medicine than I can get when I make reservations at a local restaurant," says this hospital president.
In this episode of HL Shorts, Huntington Health president John Corman, MD, explains why hospitals must adapt to rising consumer expectations around faster access, better communication, and a more seamless experience—and what that means for care delivery.
Jay Asser is the CEO editor for HealthLeaders.
KEY TAKEAWAYS
Patients expect faster, more transparent interactions with healthcare providers.
Hospitals must redesign workflows to reduce wait times and simplify care journeys.