Two hospital leaders share methods to quantitatively and qualitatively understand where your organization is falling short with trust among patients and staff.
Without first identifying trust gaps, hospital CEOs can’t begin to rebuild their organization’s reputation or restore public confidence.
In HealthLeaders’ The Winning Edge for Rebuilding Patient and Public Trust, Vernon Health CEO David Hartberg and Glencoe Regional Health CEO Ben Davis highlighted strategies providers can utilize to detect breakdowns in trust within their organization and communities they serve.
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Jay Asser is the CEO editor for HealthLeaders.
KEY TAKEAWAYS
Public trust in healthcare has sharply declined since the COVID-19 pandemic, making it even more difficult for providers to operate effectively.
Hospital CEOs can identify trust gaps by analyzing data, listening to community voices, and gathering feedback from frontline staff.