For example, physicians are admired for mastering medical knowledge, but keeping up with the flood of medical information can lead to anxiety and self-doubt.
3. Measuring the clinician experience
Addressing burnout requires collecting data on multiple measures, the report says.
"Leaders focused on reducing burnout and improving resilience in the clinician workforce should be prepared to measure engagement with sufficient thoroughness and frequency that the data allow segmentation, benchmarking and detection of change."
Press Ganey has developed an eight-point assessment tool to measure clinician resilience. The first four questions gauge capacity to disengage from work:
- I can enjoy my personal time without focusing on work
- I rarely lose sleep over work
- I can free my mind from work when I am away from it
- I can disconnect from work communications during my free time
The last four questions in the assessment tool measure engagement with work.
- I care for patients equally even when it is difficult
- I see every patient as an individual with specific needs
- The work I do makes a real difference
- My work is meaningful
4. Designing interventions
The report says there are four steps to developing an organization strategy for enhancing resilience and decreasing burnout:
- Communicate the gravity of burnout, accept responsibility for addressing external stressors, and offer resources for coping with inherent stressors
- Measure engagement and resilience of physicians, nurses and other key personnel, benchmark at unit levels, and monitor change associated with interventions
- Promote inherent rewards to boost clinician engagement
- Foster a culture of wellness and resilience
Christopher Cheney is the senior clinical care editor at HealthLeaders.