A CRM tool helps companies streamline processes and improve profitability — most often organizing specific areas like contact management, sales management, agent productivity and more. By the same token, this type of resource is invaluable to the healthcare industry; leaders seek to better connect to patients and personalize their care for an optimum experience.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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