Skip to main content

Understanding Zero Tolerance

Analysis  |  By Credentialing Resource Center  
   September 30, 2020

The less strict definition of zero tolerance states that disruptive behavior is never justified.

A version of this article was first published September 30, 2020, by HCPro's Credentialing Resource Center, a sibling publication to HealthLeaders.

When addressing disruptive physician behavior, organizations must understand an often confusing phrase: zero tolerance.

Many medical staffs are adopting a zero-tolerance policy with regard to disruptive behavior, but some hospitals are confused about what exactly zero tolerance entails.

This confusion is understandable because this phrase has been defined in two ways: strict and less strict.

The strict definition of zero tolerance implies that a single incident of disruptive behavior will lead to corrective action and the physician will automatically lose membership and privileges.

The less strict definition of zero tolerance states that disruptive behavior is never justified, and the organization’s first step is to provide feedback to that physician and remind him or her of the expectations set forth in the behavior policy.

If your organization adopts a zero-tolerance policy regarding disruptive physician behavior, be sure to clarify how the term should be applied.

This clarification is not only fair to your physicians, but it will likely improve compliance with the policy.

The Credentialing Resource Center (CRC) is the premier destination for credentialing, privileging, and peer review expertise. Membership provides MSPs, quality professionals, and medical staff leaders with a collection of continuously updated tools, best practice strategies, and compliance tips developed by industry experts. With three membership tiers, you can customize your access level depending on your education and training needs. Learn more

Get the latest on healthcare leadership in your inbox.