Healthcare organizations can teach clinicians and nurses compassionate communication skills, including deep listening, clarity, and understanding patients' perspectives.
Compassionate communication is essential to establish trust between clinicians and their patients. Trust is foundational in creating meaningful connections and working relationships with patients.
A fellowship program at UC San Diego Health is teaching clinicians and nurses about the intricacies of compassionate communication with patients.
"What we teach is all about the communication and connection between clinicians and patients," says Evonne Kaplan-Liss, MD, MPH, director of the Center for Compassionate Communication at the UC San Diego Sanford Institute for Empathy and Compassion. "An emotional connection between a clinician and a patient is established in the first two minutes of a clinical encounter."
View the video below to get Kaplan-Liss' insights on the fellowship program. Click here to read the accompanying HealthLeaders story.
Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
A fellowship program at UC San Diego Health uses exercises grounded in the arts and humanities along with role playing to teach clinicians and nurses the skills necessary to communicate compassionately.
Role playing is a key component in the fellowship program because it gives clinicians and nurses feedback on elements of compassionate communication such as facial expressions and eye contact.