Advancing Nursing Outcomes Through Modern Workforce Strategy

How Infor Workforce Management Helps Healthcare Organizations Strengthen Care Quality, Support Staff Wellbeing, and Improve Financial Sustainability

Healthcare organizations continue to face escalating complexity in workforce management—from unpredictable patient demand to staffing shortages and rising labor costs. Infor Workforce Management (WFM) brings together clinical, operational, analytical, and technical expertise to help nursing leaders build modern workforce strategies grounded in real-world practice and informed by data.

KEY TAKEAWAYS

• Clinically Informed Design: Shaped by experienced nurse leaders who collaborate with workforce strategists, data scientists, analysts, and technologists to ensure staffing and scheduling decisions reflect the realities of patient care.
•  Modern Workforce Intelligence: Forecasting, self-scheduling, and flexible labor pools give organizations the tools to reduce premium labor, optimize resource utilization, and support equitable staffing.
• Capability-Based Staffing: Combining competency, credential, and patient-acuity data enables safer, more consistent care assignments aligned to patient needs.
• A Connected Workforce Ecosystem: Integrations across HR, payroll, clinical systems, and productivity tools provide leaders with a unified, real-time view of their workforce.

Q: What role does nursing expertise play in shaping Infor’s workforce strategy?

A: Nursing expertise is foundational. Workforce decisions directly influence patient outcomes, staff engagement, and organizational performance. Infor’s nurse leaders bring firsthand knowledge of staffing pressures, clinical workflow complexities, regulatory expectations, and frontline priorities. Paired with operations strategists, workforce scientists, analysts, and solution architects, this multidisciplinary approach ensures the system is both clinically meaningful and operationally sustainable. The combination of lived clinical experience and workforce science is a core differentiator of Infor WFM.

Q: How does Infor help organizations balance flexibility for nurses with reliable, safe coverage?

A: Today’s workforce increasingly values autonomy, choice, and control over schedules. Infor WFM supports this through modern scheduling tools—forecasting, self-scheduling, and open-shift visibility—while embedding the guardrails that leaders need to maintain safety. Requirements such as skill mix, fatigue limits, union rules, license types, and experience levels are automatically incorporated, ensuring fairness and consistency. When last-minute needs arise, intelligent targeting helps leaders match the right staff to each shift.

Q: What challenges do leaders face in matching staffing capabilities with patient need, and how does Infor help?

A: Many organizations struggle to consistently align staff capability with real-time patient demand. Infor’s capability-based staffing approach integrates competencies, certifications, and experience levels directly into the scheduling workflow. When connected with patient acuity or classification systems, leaders can immediately see whether staff skills match patient care needs. This reduces variability, strengthens care quality, and gives charge nurses more confidence during assignment creation.

Q: Where do organizations typically see early improvements after adopting Infor WFM?

A: Three benefits emerge quickly:

• Standardized, transparent staffing practices: Clear rules and consistent scheduling approaches reduce inequities and manual workarounds.
• Reduced premium labor: Forecasting, float pool optimization, and targeted incentives help decrease reliance on overtime and agency labor.
• Faster adoption and improved trust: When clinical leaders are part of the design and rollout, staff better understand the reasons behind staffing decisions, increasing engagement and reducing resistance.

Q: How does Infor simplify labor governance and compliance?

A: Labor rules are embedded directly into staffing, scheduling, and timekeeping workflows. Ratio requirements, union provisions, credentialing rules, rest breaks, and fatigue safeguards are applied consistently and automatically. Leaders can see exceptions in real time, and staff benefit from transparency in how decisions are made. This reduces administrative burden while improving compliance and safety.

Q: What does a connected workforce ecosystem look like for nursing operations?

A: A connected ecosystem ensures every staffing decision reflects current labor rules, staff availability, competencies, patient demand, hours worked, and the financial implications of each assignment. Infor WFM integrates with HR systems, payroll, patient acuity tools, EMRs, and productivity dashboards. This unified view strengthens collaboration between nursing and finance and enables more confident, data-driven decision-making whether preparing for seasonal surges or responding to same-day changes in patient volume.

Q: How can nurse leaders ensure their workforce management solution evolves with their needs?

A: Infor offers many ways for clients to influence product direction. Nursing leaders and SMEs are encouraged to participate in regular client meetings, solution feedback sessions, and product roadmap discussions. Advisory boards, regional user groups, and the Workforce Leadership Council provide opportunities to shape future capabilities. Infor also hosts “Coffee with Nurses,” a program that shares best practices, fosters peer networking, and gives users direct access to nursing professionals across the WFM team.

Learn More

Today’s workforce challenges require tools that combine clinical context with data-driven intelligence. Infor Workforce Management supports flexible, equitable, and financially sustainable staffing models—designed with nurses and for nurses—to help organizations strengthen care quality and elevate the staff experience.