Trust is felt when staff understand that the senior leadership has their back and are responding to their needs and concerns, says this CNO.
On this episode of HL Shorts, we hear from Jeff Doucette, CNO at Press Ganey, about the Nurse Experience 2025 report and how CNOs can reengage the workforce by fostering trust between nurses and leadership. Tune in to hear his insights.
G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
According to current data, only 55% of clinical nurses report feeling like they have a voice in decision making.
Building trust with nurses begins with a strong continuous listening strategy where frontline staff feel like their voice is heard and that the feedback that they are providing is being acted upon.