CNOs must look at metrics that will help them leverage virtual nursing through the future and continue to improve the experience for nurses and patients.
On this episode of HL Shorts, we hear from Jennie Van Antwerp, director of digital acute care at OSF OnCall, about the ROI metrics CNOs can use to make a financial case for virtual nursing. Tune in to hear her insights.
G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
Value-added metrics for virtual nursing include quality of care, quality of admission, and quality of discharge.
CNOs should measure nurse engagement, turnover, and retention rates to determine the value of virtual nursing.