Staff must understand why patients become violent in healthcare settings, says this CNO.
On this episode of HL Shorts, we hear from Paulette Woodard, CNO at Medical City North Hills, about how to systemically tackle workplace violence against nurses. Tune in to hear her insights.
G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
CNOs must understand why patients become violent to strategize ways to prevent workplace violence.
Nurse leaders should implement deescalation training and have security measures in place for when workplace violence incidents do occur.