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How nurse navigators are helping improve emergency medical response in Southwest Washington

By OPB  
   November 27, 2024

Emergency response systems in the Pacific Northwest are facing a great deal of strain due to inadequate staffing levels and rising 911 call volumes.

In response, some cities are turning to nurse navigation programs to address that burden.

Under the program, dispatchers can direct low-level 911 calls to a team of nurses instead of sending an ambulance. Those nurses can give callers medical advice or help them set up an urgent care or telehealth appointment.

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