In addition to AI and virtual nursing, ambient listening is at the forefront of healthcare innovation.
Ambient listening technology in its simplest form records and transcribes conversations between a patient and a clinician during appointments. More complex algorithms that incorporate AI are able to pinpoint key phrases or terminology that can be added to the clinical note.
While this technology benefits physicians, it can also be helpful for nurses, especially those working at the bedside. According to Wendi Goodson-Celerin, executive vice president and chief nurse executive at the Florida Health Sciences Center (FHSC), ambient listening technology gives nurses time back to spend with their patients and allows patients to be more engaged in their care.
Here are three tips for a successful ambient listening strategy.
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G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
For CNOs, it's important to support the nurses and to hear and evaluate their feedback, and pass it along to the developers so the technology can be tweaked as necessary.
CNOs should have nurses practice narrating each step of their assessment out loud, and be prepared for when patients ask questions about the medical terminology being used.