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Doctors And Hospitals Say 'Show Me The Money' Before Treating Patients

News  |  By Kaiser Health News  
   December 06, 2016

Approximately three-quarters of health care and hospital systems ask for "point-of-service collections," estimates a Healthcare Financial Management Association executive.

This article first appeared December 6, 2016 on Kaiser Health News.

By Michelle Andrews

Tai Boxley needs a hysterectomy. The 34-year-old single mother has uterine prolapse, a condition that occurs when the muscles and ligaments supporting the uterus weaken, causing severe pain, bleeding and urine leakage.

Boxley and her 13-year-old son have health insurance through her job as an administrative assistant in Tulsa, Okla. But the plan has a deductible of $5,000 apiece, and Boxley's doctor said he won't do the surgery until she prepays her share of the cost. His office estimates that will be as much as $2,500. Boxley is worried that the hospital may demand its cut as well before the surgery can be performed.

"I'm so angry," Boxley said. "If I need medical care I should be able to get it without having to afford it up front."

At many doctors' offices and hospitals, a routine part of doing business these days is estimating patients' out-of-pocket payments and trying to collect it up front. Eyeing retailers' practice of keeping credit card information on file, "there's certainly been a movement by health care providers to store some of this information and be able to access it with patients' permission," said Mark Rukavina, a principal at Community Health Advisors in Chestnut Hill, Mass., who works with hospitals on addressing financial barriers to care.

But there's a big difference between handing over a credit card to cover a $20 copayment versus suddenly being confronted with a $2,000 charge to cover a deductible, an amount that might take months to pay off or exceed a patient's credit limit. Doctors may refuse to dispense needed care before the payment is made, even as patient health hangs in the balance.

Kaiser Health News is a national health policy news service that is part of the nonpartisan Henry J. Kaiser Family Foundation.


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