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Thousands of Texans were shocked by surprise medical bills. Their requests for help overwhelmed the state.

By The Texas Tribune  
   February 13, 2019

Thousands of Texans seeking government help with surprise medical bills were hit with another shock last year: a clogged-up consumer protection bureaucracy. A massive backlog that began last summer left state regulators unable to provide timely help to the thousands of Texans who requested mediation from the Texas Department of Insurance.

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