New Strategies, New Investments in the Patient Experience

Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut-based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter's nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.

Mastering the Data Game: Accelerating Integration and Optimization

As a brain surgeon, healthcare researcher, and data scientist, Nicholas Marko, MD, is used to waiting years for research and data analytics breakthroughs to become actionable. Now, as chief data officer of Danville, Pennsylvania-based Geisinger Health System, his wait time is decreasing rapidly. The future of big data and data analytics has arrived at Geisinger, with bench-to-bedside results happening at breakneck speed. In fact, innovation in data analytics is so fast that Marko says he spends half of his time addressing change management issues. But he isn't bothered in the least. It's an exciting time for Marko, who oversees enterprise data strategy and heads up data analytics initiatives in critical areas such as genomics. Over the past few years, Geisinger has started generating sequence data on 100,000 patients. The organization is also doing advanced analytics in areas such as population health management, piloting a program that closes care gaps by scanning medical records to find inconsistent care management or missed medical appointments for patients who have chronic diseases. And that's just the start.

High-Stakes Changes: The Path to Cost Containment

In 2012, as South Nassau Communities Hospital in Oceanside, New York, was providing care for residents severely impacted by Hurricane Sandy, another storm was brewing—but this one was on the books. The Affordable Care Act was rolling out, value-based care was taking root, and rising costs were becoming a major challenge for the 455-bed hospital, a key provider of medical services for the nearby barrier island beach communities. The first step? Rein in a big chunk of spending by overhauling inventory management, determined Mark Bogen, CFO and senior vice president of finance.

Powering Up: How HR's Superheroes Are Attracting a New Workforce

As healthcare organizations ramp up the battle for specialized workers, human resources leaders are developing a new rulebook for hiring and engaging top-of-the-line talent. Advances in big data, EMR technology, and nursing practices are enabling healthcare organizations to take important steps forward with clinical and business goals, but for talent management leaders, finding qualified candidates has gotten that much harder. In addition to dealing with perpetual shortages in key areas like nursing, organizations are hustling to find and develop the next generation of employees who can perform not only increasingly complex roles but also jobs that are facility-specific. Sponsored material.

New Strategies for a New Era in Population Health

As healthcare organizations become more adept at collaboration, data mining, and understanding the unique populations they serve, they are designing innovative care programs that involve higher risks and rewards.

Mastering a New Future

From Ebola preparedness to leading large-scale changes, today's master's degree programs are producing leaders eager to tackle this generation's most pressing challenges.

Rahul Anand, MD, is chief epidemiologist at Middlesex Hospital in Middletown, Connecticut, where he heads up all infectious disease prevention activities for the nonprofit integrated delivery network, from Ebola preparedness to hand washing. He's also adjunct assistant professor in the department of medicine at the University of Utah, where he worked full time prior to moving to the East Coast. On top of that, he is one-third of the way through an MBA program at the University of Massachusetts Isenberg School of Management. It will take him another two years to finish the online program.

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